Frequently Asked Questions
Find answers to all your questions about selling your car. Can't find what you're looking for? Get in touch.
Simple. Tell us about your car via our online form (2 minutes). We call you back to arrange a time. One of our valuers comes to you at home or work, inspects the car, and makes you a firm cash offer on the spot. No obligations.
From first contact to money in your account usually takes one day. We come to you on the same day or next day depending on availability, give you a firm offer, and if you accept, handle all the paperwork and payment the same day.
No. The valuation is completely free and there's no obligation to sell. You only pay if you accept our offer — and there's no hidden fees. The price we quote is the price you get.
No problem. You're under no obligation. You keep your car and can explore other options. We won't hassle you. Some people use our valuation to compare against dealer trade-ins or private sale options.
Our valuers assess the condition, mileage, service history, and market demand. We consider what we can realistically achieve when selling the car on. This means you get a fair market price without the guesswork of a private sale or the dealer discount of a trade-in.
We buy cars in most conditions — from near-new to high mileage, minor damage to significant wear. We're honest about what we can offer based on condition, but we do buy imperfect cars. If your car has issues (dents, scratches, mechanical problems), just tell us upfront.
Yes, we buy any make and model — whether it's a Toyota Corolla or an imported Euro. The valuation depends on market demand and condition, but we consider all cars.
Yes, we consider damaged or non-running cars. The offer will reflect the cost and effort to repair or recover the car, but we can often still make an offer. Tell us what's wrong with it.
No problem. We handle finance clearance directly with the finance company. The finance is paid off from the sale proceeds and you get the balance. It's one less thing for you to worry about.
You don't need a current WoF or registration for the valuation. We assess the car and give you a fair offer. If the car needs a WoF or new registration, that factors into the price we offer.
Once you accept the offer and we've confirmed the finance is clear, payment is made directly to your bank account the same day. No cheques, no delays.
The essentials: proof of identity, proof of ownership (registration document), and ideally service history if you have it. We guide you through what else we need when you accept the offer.
Yes. We handle all the paperwork — ownership transfer, roadworthy certification, any paperwork with the finance company. You just need to sign a few documents. We make it simple.
Both owners need to be present or provide written authorization. Just let us know upfront and we'll explain what's needed.
We aim to visit within 24 hours of your request. Valuations are scheduled around your availability — weekdays, evenings, or weekends. We work around your schedule.
We operate across Auckland. We come to you at home, work, or wherever suits. If you're outside Auckland, get in touch and we can discuss options.
We're flexible. Early mornings, evenings, and weekends are all possible depending on availability. Let us know what works for you.
Our valuers give you a fair offer based on condition and market value. It's a firm offer — not a starting point for haggling. If you feel the offer doesn't reflect your car's true value, you can ask us to reconsider based on any factors we might have missed, but the process is straightforward and honest.
Dealer trade-ins often involve a discount they build into your new car price. With us, you get an independent, transparent valuation. Many customers find they're better off getting our offer first, then using it as a benchmark when negotiating a trade-in. You might end up hundreds or thousands ahead.
Yes. The offer stands for a reasonable time (usually 24-48 hours depending on circumstances). If you accept after that window, we may need to re-assess, but we'll keep any changes to a minimum if nothing material has changed with the car.
Still have a question?
Can't find the answer you're looking for? Get in touch — Vinay and the team are happy to help. Call 027 369 3696 or email us.