Privacy Policy

Last updated: February 2026

Our Commitment to Your Privacy

Sell Us Your Car Limited (we, our, us) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

1. Information We Collect

We collect information you provide directly to us, as well as information we collect automatically:

Information You Provide

• Vehicle details: Number plate, make, model, year, odometer reading
• Personal information: Name, phone number, email address
• Messages: Any inquiries or messages you send through our contact forms
• Payment information: Banking details (processed securely by third parties)
• Optional information: Any additional details you choose to provide about your vehicle or circumstances

Information Collected Automatically

• Device information: Browser type, IP address, device identifiers
• Usage data: Pages visited, time spent, links clicked, referring website
• Location data: General location information based on IP address (not precise location)
• Cookies: Small files stored on your device to remember preferences and track usage

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing valuations: To arrange and conduct vehicle valuations, make offers, and process transactions
• Communication: To contact you about your valuation, answer inquiries, and provide customer support
• Payment processing: To arrange payment once you accept an offer
• Compliance: To comply with legal obligations including anti-money laundering and consumer protection laws
• Service improvement: To analyze website usage, improve our services, and troubleshoot issues
• Marketing: To send you updates about our services (only with your consent)
• Safety: To detect and prevent fraud, abuse, and security incidents

3. Legal Basis for Processing

Under New Zealand's Privacy Act 2020, we collect and process your information based on:

• Performance of contract: Information needed to provide the valuation and purchasing service
• Legal compliance: Information required by law (e.g., anti-money laundering, consumer protection)
• Legitimate interests: Our business interests in improving services and preventing fraud
• Consent: For marketing communications and non-essential uses

4. Who We Share Your Information With

We may share your information with the following parties:

• Our valuers: To conduct vehicle inspections and prepare valuations
• Payment processors: To process payments securely
• Legal and financial advisors: To ensure compliance with legal and financial obligations
• Motor vehicle registry: As required for vehicle title transfer and registration
• Finance companies: If the vehicle has outstanding finance that needs to be cleared
• Service providers: Cloud hosting, email, and other essential service providers (bound by confidentiality)

We do not sell or rent your personal information to third parties for marketing purposes. We will not share your information with external parties without your consent, except where required by law.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Valuation requests: Retained for 12 months or until the transaction is complete
• Completed transactions: Retained for 7 years for tax and legal compliance purposes
• Website usage data: Retained for 12 months for analytics and security purposes
• Marketing contacts: Retained until you opt out or withdraw consent

After the retention period, we securely delete or anonymize your information.

6. Your Privacy Rights

Under the Privacy Act 2020, you have the following rights:

Right of Access

You can request a copy of the personal information we hold about you.

Right of Correction

You can ask us to correct or update any inaccurate or incomplete information.

Right of Deletion

You can request deletion of your personal information, subject to legal retention obligations.

Right to Opt Out

You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.

Right to Data Portability

You can request your information in a portable format.

7. Security of Your Information

We take the security of your personal information seriously and implement appropriate safeguards:

• Encrypted transmission of sensitive data (SSL/TLS)
• Secure storage with limited access controls
• Regular security audits and vulnerability assessments
• Employee confidentiality and data protection training
• Incident response procedures to address breaches promptly

While we strive to protect your information, no method of transmission is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential cookies: To provide basic website functionality
• Analytics: To understand how users interact with our website
• Performance: To optimize website speed and performance
• Marketing: To deliver relevant content (with your consent)

You can control cookie settings in your browser. Disabling cookies may affect website functionality.

9. International Data Transfers

Your information is primarily stored and processed in New Zealand. If we transfer data internationally, we ensure appropriate protections are in place and comply with New Zealand Privacy Act requirements.

10. Children's Privacy

Our website and services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware that a child has provided information, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by email or posting the updated policy on our website with an updated "Last updated" date.

13. Contact Us About Privacy

If you have questions, concerns, or want to exercise your privacy rights, please contact us:

14. Privacy Commissioner

If you believe we have violated your privacy rights under the Privacy Act 2020, you can lodge a complaint with the Privacy Commissioner: